Delete it yourself (fastest)
If you can sign in, you can delete your account directly, no need to contact us:
- In the mobile app — go to Settings → Delete account.
- On the web — sign in at shieldtag.app, then go to Dashboard → Settings.
Deletion from either place is immediate and permanent.
Delete some data without deleting your account
You don’t have to delete your whole account to remove specific data — from the app you can delete:
- Individual vault documents
- Vehicle records
- Saved recipients
- Registered devices
- Your email identity
Tags can be released as well.
For anything else — for example, a specific conversation — request it via the support form or email support@shieldtag.app from your account’s email or phone identity — same 30-day turnaround, no account deletion required.
Or request deletion
Lost access to your account, or uninstalled the app before deleting it? You can still request deletion:
- Submit the support form, or
- Email support@shieldtag.app from the email address or phone number on your account.
We verify you own the account before completing the deletion, and finish the request within 30 days.
What gets deleted / what we keep
Deleting your account deletes or anonymizes your account information, personal info, tags, and conversations. We retain only what the law requires us to keep — for example, order and tax records — for as long as required, per our Privacy Policy.