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Point any phone's camera at the QR code on your tag. It opens a page in your browser — no download, and no account is needed to send a message.

Scan the QR code on a new tag, then follow the wizard: enter your name and vehicle, verify your phone number with a text code, and you're set up.

Yes. The tag is tied to your account, not the vehicle — update your vehicle details from the dashboard any time you switch cars.

If your tag is lost, damaged, or stops scanning, email us and we'll help you get set up with a new one.

No. Messages relay through ShieldTag in both directions. The person who scanned your tag never sees your number, and you never see theirs unless you choose to reply.

Open your dashboard and pause the tag. Scans stop reaching you immediately — turn it back on whenever you're ready.

Call 911 first for anything urgent. ShieldTag is not a substitute for 911 — reaching the owner through a tag is best-effort, not guaranteed, so use it alongside emergency services, never instead of them.

Anonymous messaging is free, forever — there's nothing to buy to stay reachable. Paid plans start at $1.99/mo (or $19.99/yr) for ad-free messaging and photos, up to $19.99/mo for a Small Fleet of 10 vehicles. A physical tag is a one-time purchase starting at $6.99, plus $2.99 flat shipping (free on 4-packs and up).

Free covers what most people need today: anonymous two-way messaging, notify-on-scan, a contact log, and blocking or pausing your tag, supported by partner offers. Basic removes the offers and adds photo messages and full notification controls. Plus adds approval-gated contact, a document vault, a vehicle passport, and resale transfer for one vehicle. Family and Small Fleet bundle Plus across more vehicles under one bill.

One click, any time. Cancelling downgrades your account to Free — your tag keeps working for anonymous messaging, it's never disabled. All sales are final; we don't offer refunds except where required by law.

Go to Settings in your dashboard and use Delete account in the danger zone. You'll need to type DELETE to confirm. Deleting is different from cancelling Plus: cancelling just downgrades you to Free, while deleting purges your data and deactivates the tag — it can't be undone.